For SLA Customers:

1. Call the iTAC Helpdesk at 2-6282
2. Tell them you are a LAN Technologies Customer
3. The helpdesk personal will be asking you for the following information.
        -Full Name:
        -eID:
        -Department:
        -Phone Number:
        -Office location (Building & Room Number):
        -Location of computer (if different):
        -Operating System on computer:
        -Best possible description of problem:

Once you have followed these steps your issue will be entered into the LAN Technologies Helpdesk system and one of our techs will contact you to assist in resolving your issue.

Click here to see a list of SLA Customers

For DRP / DSP Customers:

Use this guide on how to enter a Remedy case.

New Case Guide

Once you have entered a Remedy case one of our techs will contact you to assist in resolving your issue.

Click here to see a list of DRP / DSP Customers