About the K-State Novell Site License

Through a special master agreement with the Midwestern Higher Education Commission, Novell makes its full line of products and services available to Collaborative members, including K-State, at its highest educational discount level. In addition, the membership receives corporate level service support, special training and professional development opportunities and the latest information on best practices in higher education software applications.

For more information on what is offered through the Novell/MHEC ALA, click here.

The current ALA includes the following products:

NetWare
ZENWorks Desktop Management
ZENWorks Server Management
NetMail
Novell Nsure Identity Manager Standard Edition
Novell Nsure Identity Manager Integration Module for Windows
GroupWise
SUSE LINUX Enterprise Server of X86

And the following services:

Collaborative members may purchase either Premium Service Telephone Technical Support Incidents or Electronic Chat Incidents at substantially discounted prices. There are several advantages to purchasing Service Support through the Collaborative versus simply purchasing a standard 20 Incident Service Support Pack. These advantages include:

Complimentary online Support Connection
Premium Service Technical Support (24/7 with 1 hour max initial contact)
Just in Time purchase of Premium Service Telephone Service Support Incidents without a minimum purchase requirement
Just in Time purchase of Electronic Chat Incident Support on 24/5 basis without a minimum purchase requirement

For a complete listing of support services provided through the Novell/MHEC ALA, click here. Prior to requesting support from Novell, contact CNS LAN Technologies - Raymond Cheung at 532-5474 or Royce Gilbert at 532-0547.